New feature
You can now set a BCC email address for a Service Channel. With the BCC address the Service Channel is included in every email that goes out to the customers assigned to that Service Channel.
Including your Service Channels in all transactional customer-facing communication is a great way to involve your distributor, retail store, and other partners in every step of the customer journey.
⚠️ Make sure that you make your customers aware of including Service Channels in their communication. And that your privacy policy reflects this.