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Jun 19, 2025

We created a new role for your team members: Support agent. This limits you support team members to only operational tasks inside a project. They don't have access to any customer data, and can't change any of the settings of a project, change pricing, or create discounts.

This role can only see subscriptions, invoices and orders, but no other settings:

New project access role: Support Agent - Firmhouse - Changelog