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New updates and improvements to Firmhouse

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Jan 12, 2024

Sometimes you store important information in an Extra Field that you want to push to other systems or that has a specific meaning in a 3rd party integration.

To make external systems aware of the purpose of a value stored in an extra field, we’ve added an extra attribute called Purpose. With the Purpose of an Extra Field you can let external integrations know how they should use the value in the field.

For now, the Purpose field is only vailable when you have the Intrum integration enabled. This way you can push an imported phone number to Intrum case files.

Learn how to use and manage Extra Fields

Learn how to configure the Intrum integration